The following terms and conditions apply to all repairs/parts orders placed online and through any other method of communication and form part of the contract. Use of our services indicated acceptance of these terms and conditions.

Please note; some products such as those with a highly polished piano black finish can be marked just by handling them. Whilst we will take the utmost care we cannot be held responsible for slight cosmetic marks that can be caused by undertaking repairs.

If you transport your own goods, please keep plasma TV screens in an upright position and secure well, we are accustomed to the correct handling of products and strongly recommend that you allow us to transport your goods to and from our service department.

Please do not send accessories, remote controls or leads with your product check first if we need them.

In order to repair your product, we may be required to update the software/firmware. Your product may need to be returned to the manufacturer’s settings. The repair may also result in the loss of personal data or settings and in some case software updates can render the product inoperable. We cannot be liable for these or any other consequential losses.

Its important to mention, that certain TV repairs - such as backlight replacement - or any other repair that involves removing or repairing the LCD/LED screen comes with a risk. TV screens are not designed to be disassembled and rebuilt. The glass is extremely thin and fragile and can easily be broken during the process. Whilst Hylands will take every precaution to avoid this happening, we will not be held responsible for any accidental breakages when undertaking these repairs on a customers behalf.

We may use third parties to assist with some repairs, in which case repair times can be out of our control.

Upon completion of a repair or estimate we will contact you by phone, email or letter. If you have not heard from us within 30 days please call us as there may be a problem with the contact details we hold.

 Goods not collected/returned within 3 months will be disposed of or sold to recover our costs.
Any spare parts, remote controls or other accessories ordered for you will  be held for 6 weeks only .
N.B. Internal parts will not be supplied to customers unless they are to be fitted by someone suitably qualified

Repair under warranty?	or	Out of warranty repair?
Manufacturers have set service procedures		An estimate will be provided. In the event that any quote is changed due to further parts being subsequently required we will not proceed with a repair without first contacting you to alert you to this change. If there is no fault apparent, your product will incur standard labour charges to cover our time. Should you decide to decline a repair after an estimate our inspection fee plus any charges will stand to cover our time and the work involved.  The inspection fee may however be transferable in full or in part at our set rate towards replacement goods purchased within 3 months from Hyland’s Ltd

In home service -  If you would like us to call out please see our service area first - 

Sending product to us -  yourself or by using a third party courier - 

Repair Guarantee  -  The parts replaced are guaranteed for 3 months from the date of repair
 

Guide to charges All prices inc VAT You will be charged an inspection fee for any repair, this fee will be deducted in full from the final cost of the repair once complete or you may choose to receive a discount* off replacement like for like goods purchased from Hyland's if repair is not possible/economical, you decide this when we contact you with your estimate, otherwise the charge covers our time if you decided not to proceed with a repair or replacement *The discount is on a sliding scale dependant on value of the replacement goods you choose as shown below

"In home service call out" labour charges Within our service area : TV, Audio, DVD - £55 Freestanding kitchen appliances - £65 Built in kitchen appliances - £75      or ..... Service "Collection & Re-delivery" charges Within our service area goods taken into our workshop: Collection £18 Re-delivery £18  Bench work charges to the right will then apply for chargeable jobs instead of the call out charge shown above

"Bench work" charges We charge £40 as an inspection fee to provide you with an estimate & some advise on the general condition before we undertake repair, this is transferable in full or part as stated above. Should the situation change dramatically during the repair process we will revert to the estimate position again before we continue and you may decide if you still wish for us to proceed or if you prefer a replacement. i.e. It may not be until a unit is powered up and working again we are able to determine if any further damage has been caused so you may then decide to continue or call it a day, the choice will still be yours Labour: Minor repairs: (Sorted within 15 mins) £40 Labour + Parts Major repairs: (Upto 1 hour) £50 Labour + parts Each hour thereafter: £25 Order replacement remote control Minimum for a new remote £27

If not repaired & you decide to replace your product from Hylands below is the guide to the discount applicable

Customer has paid  >>>	£40	£55	£65	£75
Replacement goods value	Credit value	Credit value	Credit value	Credit value
£0 to £149.99	£10	£10	£10	£10
£150 to £299.99	£20	£20	£20	£20
£300 to £499.99	£30	£30	£30	£30
£500 to £599.99	£40	£40	£40	£40
£600 to £849.99	£40	£55	£50	£50
£850 to £999.99	£40	£55	£65	£60
£1000 or more	£40	£55	£65	£75

We trust that the above information will be of use to you.
Terms and conditions are not exhaustive, if you should have any additional questions please do not hesitate to contact us
or see our website @  www.hylands-service.co.uk

These terms and conditions do not affect your statutory rights. They are subject to change without notice.

Any complaint regarding goods or services should be sent in writing to our head office address:
Hylands Ltd Unit C, Bute Street Fenton STOKE-ON-TRENT ST4 3PW