Before returning a product please check your instruction book trouble shooting section

If the above doesn't help then please follow the instructions below:

Under Warranty?

During the first 12 months - return to Hylands - If purchased from us

After 12 months - if the product has an extended warranty period beyond 1 year this is handled by Tower directly refer to your manual or email  customerservice@towerhousewares.co.uk

Sadly it's not usually possible to get spares for these items as a labour charge may be as much as a new one but you can check here