Before returning a product please check your instruction book trouble shooting section

If the above doesn't help then please follow the instructions below:

Under Warranty?

Customer should call 0344 871 0944

However during the first 12 months only...
We can exchange if it was purchased from Hylands and it is faulty

Sadly it's not usually possible to get spares for these items as a labour charge may be as much as a new one but you can check here