Before returning a product please check your instruction book trouble shooting section

If the above doesn't help then please follow the instructions below:

 

Under Warranty?

During the first 12 months - return to Hylands - If purchased from us

After 12 months - if the product has an extended warranty period beyond 1 year that has been registered as per the instructions this is handled directly by the importer....

Customer should call 0344 871 0944

Out of warranty

Sadly it's not usually possible to get spares for these items as a labour charge may be as much as a new one but you can check here  Click here